Last updated: 24 September 2026

Terms, privacy and cookies

This page explains, plainly, what this site does with your information and what to expect when you place an order. It is written to be understood, not to hide anything.

Who we are

AzuMar Restaurant and Seafood House, in La Inmaculada, across from the main entrance, Quepos, Puntarenas, Costa Rica. Phone and WhatsApp: +506 8775-8360. Email: azumarrestaurante@gmail.com.

What this site is

It is the restaurant's digital menu and a way to put together a delivery order. It is not an online shop: nothing is charged here, no card details are stored, and you do not need to create an account.

How an Express order works

You pick the dishes, fill in your details, and the site opens your own WhatsApp with the order already written. You send it.

Sending that message is an order request, not a confirmed order. The order is only firm once we reply on WhatsApp confirming it. If a dish has run out, or delivery does not reach your area, we tell you right there before anything is prepared.

Prices

• The prices you see already include all applicable taxes.
• Whole fish is charged by weight, so its price is confirmed at the time.
• Prices may change without notice. The price that counts is the one we confirm on WhatsApp.
• Express delivery may carry an extra charge depending on distance. We tell you when confirming.

Delivery

Every day from 2 pm to 11 pm. Delivery time depends on the distance and on how busy we are; we give you an estimate when we confirm. We need a clear address and a phone you will answer, because the driver may have to call you.

Payment, changes and cancellations

Payment is agreed on WhatsApp when we confirm the order (Sinpe Móvil to 8775-8360, under Yohis Hernández B., or cash on delivery). You can change or cancel your order by writing to us on WhatsApp as long as we have not started preparing it. If it is already in the kitchen or on its way, tell us anyway and we will see what can be done.

If something arrives wrong, cold or not what you ordered, write to us the same day and we will sort it out.

Refunds

Nothing is charged on this site: you pay after we confirm the order on WhatsApp. If you have already paid:

• If we cannot deliver it (a dish sold out, we do not reach your area, or we had to cancel it), we refund the full amount by Sinpe Móvil.
• If you cancel before we start preparing it, we refund what you paid.
• If something arrives wrong or not what you ordered, send us a photo on WhatsApp the same day: we replace it or refund what that dish cost.

Refunds go to the same number you paid from.

Privacy

What we ask for, and why

Only what it takes to bring you the food:

• Your name, so we know who to hand it to.
• Your phone, to confirm the order and so the driver can find you.
• Your address, to deliver it.
• Your notes, if you write any (an allergy, for example).

Your consent

Before sending an order you tick a box agreeing that we use those details only to prepare and deliver that order. Without it, the order is not sent.

Where that information goes

This site has no server and no database. Your name, phone and address are not stored here: they go straight from the form into the WhatsApp message that you send from your own phone. We receive them in the restaurant's WhatsApp, exactly as if you had typed them yourself.

That means the message travels through WhatsApp, a Meta service with its own terms and its own privacy policy. Whatever happens inside WhatsApp is governed by those rules, not by ours.

What your browser keeps

While you are putting the order together, your own browser remembers which dishes you picked and how many, so you do not lose them if you close the page by accident. It is cleared as soon as you send the order or tap “Clear order”.

When you send it, your browser also keeps a copy of the WhatsApp message, with your name, phone and address, in case the WhatsApp window did not open and you need to try again. That copy lives only on your phone, disappears when you close the tab or leave the confirmation page, and is never sent to us.

We use no cookies, no trackers, no advertising and no analytics. We do not know who you are and we do not follow you from page to page.

Where the site is hosted

The pages are served by Vercel Inc., a company in the United States. Like any internet server, Vercel keeps a technical log of visits that includes the IP address and the browser used. We never look at that log and we do not use it for anything, but it would be untrue to tell you it does not exist. It means those technical details leave Costa Rica for the United States, under Vercel's own terms.

Links to other services

Some buttons take you to services run by other companies: WhatsApp (to send the order), Google Maps (directions), Instagram and Facebook. The site loads nothing from them until you tap the button; once you do, you are on their pages and their own terms and privacy policies apply.

Who we share it with

Nobody. We do not sell, rent or pass on customer information. Inside the restaurant only the people preparing and delivering your order see it.

How long we keep it

What remains is the WhatsApp conversation history, like any chat. You can ask us to delete that conversation whenever you want.

Your rights

Under Costa Rica's Law 8968 on the Protection of Individuals with regard to the Processing of their Personal Data, you may ask us at any time what information of yours we hold, to correct it if it is wrong, or to delete it. Write to us at +506 8775-8360 or azumarrestaurante@gmail.com and we will take care of it.

Minors

This site is for adults. If you are under age, ask a parent or guardian to place the order.

If this changes

If we change anything on this page, we change the date at the top too. There is no fine print hidden somewhere else.

Cookies

This site does not use cookies. It does not load analytics, advertising, fonts or tools from other companies either: everything is served from the site itself. That is why there is no cookie banner: there is nothing to accept.

The only thing stored is what "What your browser keeps" describes: the dishes in your order and, when you send it, a copy of the message so you can retry. It stays on your phone, it is needed for ordering to work, and it is never sent to us. You can delete it at any time from your browser settings.

Applicable law

These terms are governed by the laws of Costa Rica, including Law 7472 on Competition and Effective Consumer Protection and Law 8968 on the Protection of Individuals regarding the Processing of their Personal Data.

About the site

The photos, the logo and the menu texts belong to AzuMar Restaurant and Seafood House. We do our best to keep everything accurate, but a price or a description may carry a typing mistake; the price and the contents of a dish are confirmed when you place the order.

The site uses the Cinzel and Manrope typefaces (SIL Open Font License), the Phosphor icons (MIT License), the Three.js and Lenis libraries (MIT License; Lenis © 2024 darkroom.engineering) and GSAP (standard GSAP license, free for commercial use as well).